Skip to content 
Frequently Asked Questions
Shipping Information 🚚
DO YOU SHIP INTERNATIONALLY?
Yes. We use Australia Post’s international parcel service, or can work together with you and your preferred freight company. To do this we'll need a pickup address, carton weight & dimensions. You can book this shipment yourself.
WHAT SHIPPING METHODS ARE AVAILABLE?
We use a variety of courier companies to ensure the best value and speed of delivery. Our most common freight partners are Australia Post, TNT, Aramex and Couriers Please.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Orders are dispatched within 24 hours. Tracking information will be emailed to you once your order is dispatched.
Orders and Returns 📦
HOW DO I PLACE AN ORDER?
Browse our online store and fill your cart with the items you plan on purchasing, then follow the simple and streamlined checkout process.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Please contact us via 1300 378 713 or email sales@vet1.com.au if you need to modify or cancel your order.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
If you have an order query you can contact us on 1300 378 713 and Press 1 for the Vet1 Sales Team.
If you are needing Technical Support, Press 2 for the Vet1 Service Team.
Alternatively you can email sales@vet1.com.au or service@vet1.com.au
WHAT IF I HAVE A TECHNICAL QUERY?
For Technical Support please visit the Servicing page of the website. Alternatively you can call us on 1300 378 713 (and Press 2) or email service@vet1.com.au